Aircraft Support Technologist - GM
Transportation
North York Ontario Sep 13, 2021

Aircraft Support Technologist - GM

TPD is currently searching for an Aircraft Support Technologist to join a major aviation manufacturer in Toronto.

This role will be a Technologist with the Dash 8 Technical Help Desk.

Responsible for respond to and managing Operator queries, many involving responding to a wide range of Operator technical and troubleshooting telephone calls or written requests on in-service issues.

WHAT’S IN IT FOR YOU?

  • Competitive salary
  • Full Extended health and benefit plan
  • Great task diversity and unique challenges

In your role you will:

  • Provide leadership, guidance, coaching, and training support to ensure continued development of the Q-Series Technical Help Desk team;
  • Be a member of the Dash 8 Technical Help Desk team.
  • Respond to operator’s technical and troubleshooting queries, which involve responding to a wide range of Operator telephone calls or written requests on In-service issues.
  • Produce and develop key performance indicators to support continuous improvement initiatives, through Achieving Excellence
  • Participate in customer Technical Evaluations, customer meetings, conferences and working groups
  • Maintain a database of communications, regarding the status of operator queries.
  • Work closely with Field Service Representatives and a support team within the Technical Help Desk and CRC.
  • Ensure timely closure of communications with operators.
  • Provide on-site assistance at Operators facility as required.  
  • Prioritize and provide resources for AOG and out of service events
  • Identify and implement enhancements to team policies and procedures in an effort to drive ongoing efficiencies and cost-effectiveness.
  • Create and maintain documentation to be used by our customers to resolve known technical issues.

 

As our ideal candidate, 

  • You hold an AME license,  or equivalent, or an Engineering Degree from an accredited Canadian university combined with a minimum of five (5) years’ experience in an aircraft maintenance and airline environment, with DASH 8 Experience. 
  • You have a strong working knowledge of Aircraft systems, Avionics’ and Structures and you are able to “think on your feet” in an extremely fast pace environment.
  • You are familiar with DeHavilland produced aircraft (DASH-8) 
  • You are able to travel internationally on short notice and you are very flexible in terms of working hours to support a 24/7/365 days operation.  
  • Your demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances  
  • You have exceptional organizational and presentation abilities.
  • Proficient in PC use, MS Office applications and database management
  • You are a dynamic oral and written communicator, with strong people skills.  
  • You are able to work independently or as part of a team.
  • Strong interpersonal and written communication skills are essential
  • Customer support experience is a definite asset
  • Familiarity with Lotus Notes databases
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