Customer Care Representative - Audiology
Customer Service & Hospitality
North Vancouver British Columbia Apr 30, 2021

TPD's client, a leading hearing clinic across Canada, is opening up North America’s first hearing healthcare retail space. Completely designed around their clients, and future client’s, singular desire to receive world class hearing services and products in an empowering, educational, and technology driven environment. 

They are looking for a Customer Care Representative to come join the team on a Full Time Permanent Basis in North Vancouver, BC! This is a new and exciting opportunity to join the future of retail audiology. 

Think of the Apple Store for hearing technology – this store enables not only a new client but an evolved customer journey which makes the hearing health conversation less scary, and more exciting. 


As a Customer Care Representative, your duties would include: 

  • Greeting customers and make them feel welcome & comfortable
  • Answer phone calls and update client files
  • Schedule appointments and process payments (POS)
  • Complete end of day/month procedures
  • Complete minor hearing aid repairs and assist with cleanings
  • Provide product demonstrations to new clients
  • Recognize sales opportunities and help the clinic reach sales targets each month


What makes a successful Customer Care Representative?

  • Prior experience in Customer Service or Sales 
  • Exceptional people skills with strong verbal communication
  • Tech Savvy - Experience with Microsoft Suite 
  • Proven ability to support in a team environment
  • High energy, deadline-driven with proven organizational skills
  • Willingness to learn and share ideas and be creative! 


What's in it for you?

  • Full Time shift of Tuesday to Saturday (9:00 am - 6:00 pm with 1 hour break) 
  • Competitive hourly rate 
  • Monthly bonuses based on sales target
  • Complete benefits package  
  • Transit Accessible location  
  • On the job training
  • Fun and welcoming environment with a chance to work in North America's first store of its kind! 


Interviews are taking place immediately, so please apply right away with your resume! (No cover letters required)

TPD will not share your information with anyone outside of our firm without your approval as privacy and confidentiality is one of TPD's core values.

We at TPD thank you for your interest