Service Advisor (Kelowna)
Customer Service & Hospitality
Kelowna British Columbia Apr 30, 2021
  • ABOUT TPD:

    TPD Has partnered with Fraserway RV to ramp up our workforce for the upcoming spring & summer seasons!  This is an amazing opportunity for passionate individuals to get involved with a company that cares about its people and that provides people across Canada access to explore the great outdoors. 

    ABOUT FRASERWAY RV:

    Fraserway RV’s mission is simple - as a team, we do everything possible to ensure our customers’ vacation dreams are realized.  Our commitment to our customers’ experiences is rooted in everything we do.  From RV rentals to RV ownership and servicing, we take pride in the work we do every day to make each and every customer experience memorable.

    ABOUT THE ROLE:

    The primary focus of the Service Advisor is customer service.  The Service Advisor is held accountable to ensuring all customers are treated with respect and integrity; ensuring a smooth book-in process by under promising and over delivering. 

    The Service Advisor is responsible for listening to customer concerns and requests and working with the RV Service Technicians to ensure everything necessary is done to meet and exceed the customers’ expectations.  It is important to clearly communicate with the customer at the time of drop-off and pick-up as the customer must approve the repair costs prior to completing the work.  Work hours beyond 40 hours per week and weekend work may be required. 

    WHAT YOU WILL BE LEARNING AS AN SERVICE ADVISOR:

    • Adhere to the company Mission, Vision & Values
    • Scheduling customer appointments
    • Create work order upon phone book in
    • Ensure follow up with your customers
    • Provide estimates and quote repair work
    • May assist in warranty with manufacturers and warranty administration as directed by the Service Manager
    • Maintain a neat desk service counter area
    • Any other items, as directed by the Service Manager

    WHAT YOU BRING TO THE TABLE:

    • Communication
    • Team Work
    • Ability to prioritize and stay organized
    • Able to multi-task
    • Service orientated

    WHAT YOU WILL RECEIVE IN RETURN:

    • A competitive total rewards package to include salary, bonus incentives, and paid time off
    • An opportunity to be part of a national team that is collaborative and proud 
    • A holistic benefits package that includes extended health and dental benefits
    • RV Rental Discounts
    • Access to a company-matching RRSP plan
    • And so much more!


    If you are ready to make a career change, you are good with your hands, and the above sounds exciting to you, apply today!  We are interviewing now and want to speak with you!

    We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

    FWRV