IT Support Analyst
Technology
Surrey British Columbia Oct 9, 2020

Our client, an automotive marketing company, is seeking an IT Support Analyst to join their team.

Reporting to the Technical Operations Manager, the IT Support Analyst will provide a high standard of technical user support to their employees and partners, globally.

 

WHAT YOU WILL BE DOING:

  • Provide exceptional customer service in person, via phone and email as appropriate
  • Regular progress reporting to management for ongoing tasks, projects, and support status
  • Create & update documentation for new and existing processes
  • Take ownership of systems such as the company asset management policies and processes
  • Perform user administration duties such as onboarding and offboarding employees
  • Troubleshoot hardware and software issues effectively, to complete resolution

 

WHAT YOU BRING TO THE TABLE:

  • Previous hands-on experience working in an end-user desktop support role or technical operations environment required
  • The ability to lift, install, configure technology such as PCs, Monitors, Servers onsite
  • Hands-on experience with Google Suite
  • Ability to proficiently support a mixture of PC and Mac users
  • Experience with mobile device management and Apple DEP
  • Experience in managing backups and cloud storage
  • Understanding of on-premise infrastructure, and the ability to troubleshoot network issues
  • Experience with cloud migration projects (Nice to have)
  • Experience configuring switches & building servers in a virtual environment (Nice to have)
  • Experience with hardware refresh programs (Nice to have)
  • The ability to speak English and French (Nice to have)

 

WHAT YOU RECEIVE IN RETURN:

  • 50K - 65K ( dependent on experience)
  • RRSP matching
  • Extended Health Benefits
  • Lots of room for career growth
  • And more!

 

This is an immediate opening and interviews are taking place right away! No cover letter required.

We look forward to reviewing your resume!